The course is designed to introduce IT service management in a variety of enterprise and service industry settings. Student will learn about the management through case study, towards the better preparation for IT service system, design, operations, and management. The reading materials and classroom lectures will integrate IT system concepts, operational strategies, practical experience, and organizational issues.
IT services, as an area of study, is multidisciplinary in nature drawing form the disciplines of management, information technologies, engineering and science. The strong interest in developing this area is shared among major industry entities and academia thereby giving it and applied focus. This course will take multiple perspective on service science design, management, delivery and evaluation.
- Teacher: Joseph D. Espino